Biggby Coffee Trainee Practice Test 2025 – Complete Exam Prep

Question: 1 / 400

What is the recommended action if a machine is found to be malfunctioning?

Continue using the machine to see if it resolves itself

Report the issue to a supervisor immediately and avoid using the machine

When a machine is found to be malfunctioning, the recommended action is to report the issue to a supervisor immediately and avoid using the machine. This response is correct because it prioritizes safety and operational integrity. Continuing to use a malfunctioning machine can lead to further damage, potential safety hazards for employees, and interruptions in service.

Reporting to a supervisor ensures that the issue is documented and that qualified personnel can assess and address the problem appropriately. This action helps in preventing accidents and maintaining equipment in good working condition, which is crucial in a fast-paced environment like a coffee shop. It also allows the management to make informed decisions about repairs or replacements, thus ensuring that customers receive the best service possible with fully operational equipment.

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Try to fix the machine personally

Ignore it until the end of the shift

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